Terms & Conditions
Payment Option
Pay with any Credit or Debit Card via Stripe (a secure online payment gateway).
Order Change or Cancellation.
Cancellation requests may be subject to cancellation fees.
Orders for customized products are not cancellable.
RESTOFAIR RAK will not hold orders more than 15 days beyond the acknowledged ship/collection date.
Order Prices & Payment Terms
All prices are in AED (United Arab Emirates Dirham). Prices and specifications are subject to change without notice. Payment in advance for all orders is required.
www.restofair.ae will NOT deal or provide any services or products to any OFAC sanctions countries in compliance with the law of UAE.
We accept payments online using Visa and MasterCard credit/debit cards in AED. If “Credit Card Online” is selected as the payment method, then the details on the Customer ID (Cardholder ID) should exactly match that of the credit card used to make the purchase.
In case of any disputes, the law applicable would be based on the UAE Governing Law.
Lead time and Backorder
Some products can be subject to an 8–12-week lead time. While we try to keep this information up to date on the site, if this information is important to you, we suggest communicating with our team for further information and a more accurate lead time for your specific order.
VAT (Value Added Tax)
As per the new Government Law of the United Arab Emirates, Value Added Tax (VAT) is payable at 5% as of 1st January 2018. From that date, VAT will apply to most transactions of goods and services supplied in the UAE by any person/business required to be registered for VAT.
Shipment
Restofair will ship in accordance with your instructions. When no shipping instructions are provided, Restofair will ship via the best means available. Shipping charges, including freight, insurance fees, and forwarding costs, will be added to your invoice.
Delivery
Restofair will deliver free of charge within the UAE on all orders above AED 500. Other options are:
- EX-works collection from our warehouse
- UAE Orders below AED 500 will be delivered at a charge of AED 50.
Return Goods
Received orders may be requested to be returned to Restofair up to 7 days after receiving your order only in the case that the items are not as described. Authorization must be obtained from Restofair in writing BEFORE returning items for any reason. When requesting Return Authorization, include the item name, order number, and reason for return. Products must be in original condition including the original packaging materials. Kindly note that all unauthorized returns will be refused and no claims for refund will be accepted. Return items must be shipped prepaid. Items shipped collect are refused. The above clause is applicable to standard items that we stock locally and does not cover any special orders, imports, or customized products, all of which may be subject to a 30% restocking charge and in some cases are non-refundable.
All the refunds of any transaction’s amount against any purchase through this website would be refunded to the original mode of payment.
Freight Damage
If a product is received in a damaged condition, unpacking should cease, and the customer should request immediate inspection from the carrier responsible for delivery. It is important to retain all packaging until inspection is complete. A copy of the carrier's written damage report is to be forwarded to Restofair.
Privacy Policy
Our privacy policy is the way in which we collect, store, use, and protect your personal information, by which we mean the specific information that is associated with a person and can be used to identify that person. Providing us with your personal information expressly consents to us processing your personal information in accordance with the terms of our privacy policy.
We do not sell or rent any of your personal information to third parties, data collected is to enhance your experience on the website. However, by registering or subscribing to the site, you give us your express consent to receive promotional emails about our services and website. If ever you decide that you do not wish to receive any such emails, you can opt out of them by clicking on the ‘unsubscribe’ button at the bottom of each email. Comments and reviews made by you on the website, or its products and services will be taken as express consent by you to be used in our marketing.
Cookies
Like many websites, our website uses ‘cookies’ – A cookie is a small file that can be placed on your device that allows us to recognize and remember you by identifying your browser with a unique, random number. The cookie is sent to your browser and stored on your computer’s hard drive tablet or mobile device. When you visit our website, we may collect information from you automatically through cookies or similar technology.
The cookies we use do not reveal any personal information about you. Cookies help us keep you signed in, improve your experience of our website and help us understand which parts of our website are the most popular. You are always free to decline our cookies if your browser permits, although doing so may interfere with your use of the website.
You can switch some cookies off through the Your Online Choices site. You may need to do this again each time you use a different IP address or device.
It is also possible to stop your browser from accepting cookies altogether by changing your browser’s cookie settings. You can usually find these settings in the “options” or “preferences” menu of your browser. The following links may be helpful, or you can use the “Help” option in your browser.
- Cookie settings in Internet Explore
- Cookie settings in Firefox
- Cookie settings in Chrome
- Cookie settings in Safari web and iOS
If you would like to find out more about privacy, cookies, and their use on the internet, you may find the following links useful:
Secure Online Payment
All online payment services are provided by Stripe. Note that all financial transactions are processed by Stripe. and that Restofair does not obtain any sensitive data such as credit card numbers from its customers. After confirming an order on the Restofair website, customers will be forwarded to the Stripe payment gateway site to complete a secure online payment. Our Stripe account is under Restofair RAK LLC.
Protecting Your Personal Information
We hold your personal information on servers located in other countries. By providing us with personal information, you consent to the transfer of your personal information to, and its storage on, our servers. We take every precaution to safeguard all your personal information from unauthorized access, use, or disclosure.
All personal information is encrypted.
However, the Internet is not a secure medium and we cannot guarantee the privacy of your personal information although we do our best to ensure it is kept private and safe.
You can contact us about privacy questions by filling in our Contact Us form with the subject title ‘Privacy’. One of our team will be in touch with you shortly to help answer your questions.